One or two day programs


AT THE CONCLUSION, PARTICIPANTS WILL HAVE LEARNED HOW TO:

Successfully gather information and to evaluate the accuracy of data collected.

• Recognize non-verbal communication and the role it plays in the communication process.
• Comprehend key verbal words or phrases that assist in determining deception or involvement in individuals.
• Utilize conscious and subconscious rapport building to create either a positive or negative environment.
• Manipulate proxemics for utmost benefits.
• How to use their posture and communication style for maximum results.
  

COURSE SYNOPSIS

Introduction to Interviews and Interrogations:
Definitions are provided outlining the similarities and differences in the information gathering process.

The Interview Process:
Interviewing witnesses, victims and cooperative individuals is examined in this review of the steps and procedures utilized in the information gathering arena. Specific interviewing techniques and notetaking mechanics are discussed to maximize data accumulation. Many of the subtle tools that are utilized to gain information are discussed, including; memory recollection, listening skills, and tactics and strategy.

Subconscious Communication:
The source of communication, the subconscious mind, is identified and students are instructed as to the power the mind possesses in sending out mixed signals and overcoming ulterior motives.

Verbal Communication:
Examination of the communication process begins with the analysis of the spoken word. Students are trained to recognize the verbal indicators of deception and how word tense and usage can be used in the evaluation of the reliability of individuals' statements.

Non-Verbal Communication:
The communication process examination continues with the introduction of non-verbal communication. As the majority of communication utilized by humans, this important arena is broken into specific gestures that suggest emotional responses during the street encounter. Body language Principles and Rules that apply are highlighted.

Subconscious Rapport Building:
The use of the three representational systems employed by the human subconscious is discussed in relation to rapport building (the interviewer is aware of what is happening while the interviewee most likely will not be). The significance of this technique is presented so that street officers might gain the most information possible from individuals. This is very beneficial in interviewing child victims or those suffering from traumatic experiences.

Deception Detection and Veracity Testing:
An extremely accurate and reliable technique to determine the truthfulness of an individual is presented. The appropriate use of this information is presented to the student so that deceptive or uncooperative statements may be recorded or challenged as the situation dictates.